Our Policies
At D&S Floor Restoration - Northshore, we are committed to professional excellence and transparency. This page provides homeowners with a clear understanding of our commitment to privacy, our terms of service, and what you can expect from our expert restoration team.
Terms of Service
Welcome to D&S Floor Restoration - Northshore. By accessing our website and using our professional restoration services, you agree to comply with and be bound by the following terms and conditions. Our primary goal is to provide high-quality floor restoration services with complete transparency for homeowners.
All estimates provided are subject to a physical inspection of the premises or otherwise provided via pictures and/or video-call. While we strive for perfection, results may vary based on the age, condition, and previous treatments of your flooring. Maintenance recommendations provided post-service must be followed to ensure the longevity of the restoration work.
Payments are due upon completion of the service unless otherwise agreed upon in writing. We reserve the right to photograph work for quality control and marketing purposes, ensuring no personal identifying information of the homeowner is disclosed without express consent.
Privacy Policy
At D&S Floor Restoration - Northshore, we value your privacy. This policy explains how we collect, use, and protect the information of our homeowners and commercial clients. We are committed to transparency and ensuring your data is handled with the same care we give to your floors.
Data Collection and Use: We collect essential information, such as your name, contact details, and service address, primarily to provide accurate estimates and complete your floor restoration projects. Your data is used exclusively for service coordination, billing, and quality follow-ups. We do not sell or share your personal information with third parties for marketing purposes.
Information Security: Your trust is our priority. We implement professional-grade security measures to safeguard your electronic records. Only authorized personnel have access to your personal data. We maintain these records for the duration of our service relationship and as required for tax and legal compliance. We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Service Expectations
We strive to deliver artisanal quality restoration. Homeowners can expect a clear consultation, a quiet and respectful work environment, and results that revitalize the natural beauty of their floors. Our process is designed to be efficient while maintaining the highest standards of cleanliness and care for your property.
Bookings & Consultations
Initial consultations are complimentary. Once an estimate is approved, we will work with you to schedule a date that fits your timeline. We require a confirmation 24 hours prior to the scheduled service to ensure our equipment and supplies are fully prepared to start the restoration process.
Cancellations, Rescheduling, & Refunds
We understand that plans can change. We ask for at least 7 day notice for any cancellations or rescheduling requests. This allows our local family-owned business to manage our schedule effectively. Late cancellations may be subject to a rescheduling fee to cover preparation costs.
Deposit may be required. Cancellations made by customer- Deposits are non-refundable. Supplies have to be ordered for customer prior to the job therefore refunds are not given should a customer change their minds.
Cancellations made by D&S- Deposits are refunded should D&S cancel the job.
After a job is complete a customer may request a refund prior to (7) days after the completion of the work. A refund is not permitted after (7) days.